Vastola Heating & Cooling Inc

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Reviews about Vastola Heating & Cooling Inc

• William Herrick
  ★ ☆ ☆ ☆ ☆
  Have used them before for the same issue, a gas valve on a tank less hot water system. less than two years the same issue is happening, I was willing to use them again to fix it again as the issue is how it was installed by the home builder not from the repair they did. The reason I am giving this bad review is that this time for the same repair they tried to over double the price from what it was from the last time. The part is online for 93.00 they wanted to charge me 245.00 plus 20.00 for shipping because their supply house did not have it in stock. I paid 150.00 the last time they fixed it. so them making 50.00 off the part I guess was not enough and they think making 150.00 is the right thing to charge ( can we say Price Gouging ) That alone says how they treat repeat customers. Then i found a brand new system online for 850.00 and they said they wanted 1700.00 to install it. So let’s break this amount down. LOL. I buy the unit for 850.00 all they have to do is install it. It calls for 3 hours and one person to do it, since it is just a swap of a unit, all the gas pipes and the exhaust and no electrical work required as they are already installed. So they are trying to say that their hourly rate then is 566.00 an hour, I laughed at this one. It was also agreed on that this would be just an install with zero warranty, I understood this since i was buying the unit online. I know these companies need to make money but let’s be reasonable here folks. In short this company had no professionalism and don't care about anything besides over charging. The rep I spoke to flat out said we don't like it when customer buy their own parts because we make money there. I get that but 250% mark up. SO if you want to over pay for work and parts then by all means call them.

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